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Mechanic Job Description

Bicycle Sport Shop Vision Statement:

To put more people on bikes more often.

Our Values:

Respect, Continuous Improvement, Honesty, Enthusiasm, Team Work, Leadership

Main Purpose of this Job:

The Mechanic at Bicycle Sport Shop offers reliable, honest, and exemplary technical service while remaining profitable.  Mechanics ensure customers feel comfortable in a possibly intimidating environment.

Highest-Priority Goal:

Provide superior technical service.

Some ways to achieve that goal:

  • Answer service questions with honesty, compassion, and friendliness
  • Record and report any problems or suggestions on a repair missed by the Service Writer directly to the customer along with a quote for the repair before the work is done
  • Complete sales checks and accessory installs in a timely matter.
  • Know the correct procedures for doing all repairs and maintenance packages sold at BSS.
  • Perform each repair thoroughly and satisfactorily to exceed customers’ expectations.
  • Correctly complete all paperwork and computer invoicing associated with repair work.
  • Assist in service writing when backup help is needed.
  • Continue to learn about new product and repair technique

Second-Priority Goal:

Help coworkers succeed.

Some ways to achieve that goal:

  • Assist salespeople with technical questions
  • Help educate peers with tool use, equipment use, and technical knowledge
  • Keep your space and common areas clean
  • Provide suggestions for shop improvement to Service Manager and Buyers

Next-Priority Goal:

Ensure that Bicycle Sport Shop remains profitable.

Some ways to achieve that goal:

  • Perform repairs within established time limits.
  • Use shop supplies in appropriate quantities.

 

Five Locations Serving Austin
517 S. Lamar Blvd - 512-477-3472
10947 Research Blvd - 512-345-7460
9900 W. Parmer Lane - 512-637-6890
12005 Bee Cave Rd - 512-634-8844
3202 Guadalupe St. - 512-267-3495

Austin Independent Business Alliance MemberLeague of American Bicyclists– Bicycle Friendly Business Award

Copyright © 2012 Bicycle Sport Shop. All Rights Reserved.