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Retail Sales Asst. Manager Job Description

Bicycle Sport Shop Vision Statement:

To put more people on bikes more often.

Our Values:

Respect, Continuous Improvement, Honesty, Enthusiasm, Team Work, Leadership

Main Purpose of this Job:

To provide superior customer experience through the efficient execution of sales floor operations and coordination and motivation of sales staff.

Highest-Priority Goal:

100% Customer Satisfaction.

Some ways to achieve that goal:

  • Manage the sales floor by directing customers to salespeople
  • Serve as a salesperson when not Manager On Duty
  • Listen to customer concerns and help find solutions

Second-Priority Goal:

Build and maintain a happy, motivated sales staff.  

Some ways to achieve that goal:

  • Promote and display a positive attitude
  • Be a model salesperson
  • Observe, give feedback and coach staff
  • Resolve conflict among staff members
  • Be a resource for policies, procedures, and product

Next-Priority Goal:

Control costs and execute operational duties.

Some ways to achieve that goal:

  • Assign merchandising and maintenance tasks
  • Adjust staffing level to match customer demand
  • Authorize discounts, returns, warranties, and other transactions
  • Open and close the store
  • Make sure staff have needed tools (tools, spreadsheets, daily announcements)

Next-Priority Goal:

Generate ideas for improvement.

Some ways to achieve that goal:

  • Participate in store management meetings
  • Communicate feedback to buyers and store manager
  • Encourage ideas for improvement from sales staff

 

Five Locations Serving Austin
517 S. Lamar Blvd - 512-477-3472
10947 Research Blvd - 512-345-7460
9900 W. Parmer Lane - 512-637-6890
12005 Bee Cave Rd - 512-634-8844
3202 Guadalupe St. - 512-267-3495

Austin Independent Business Alliance MemberLeague of American Bicyclists– Bicycle Friendly Business Award

Copyright © 2012 Bicycle Sport Shop. All Rights Reserved.