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Sales Staff Job Description

Bicycle Sport Shop Vision Statement:

To put more people on bikes more often.

Our Values:

Respect, Continuous Improvement, Honesty, Enthusiasm, Team Work, Leadership

Main Purpose of this Job:

To provide customers with the product or service that gives them the best cycling experience possible.

Highest-Priority Goal:

Help every customer by discovering their needs and finding products that exceed their expectations.

Some ways to achieve that goal:

  • Promptly answer phones, greet customers, and direct traffic
  • Follow the Sales Process
  • Know and follow all BSS procedures and policies
  • Assist where needed to fill any voids on the sales floor.
  • Continue to learn about product
  • Perform bike fits

Second-Priority Goal:

Make lifelong customers by helping them to feel comfortable and fostering excitement for cycling.     

Some ways to achieve that goal:

  • Provide or direct customers to information regarding rides and cycling resources.
  • Be available to customers when they need a sales associate's assistance.
  • Dress and act professionally
  • Keep the store clean

Next-Priority Goal:

Help improve the store

Some ways to achieve that goal:

  • Offer suggestions to management
  • Give feedback to buyers
  • Continually act on small projects to improve the store
 

Five Locations Serving Austin
517 S. Lamar Blvd - 512-477-3472
10947 Research Blvd - 512-345-7460
9900 W. Parmer Lane - 512-637-6890
12005 Bee Cave Rd - 512-634-8844
3202 Guadalupe St. - 512-267-3495

Austin Independent Business Alliance MemberLeague of American Bicyclists– Bicycle Friendly Business Award

Copyright © 2012 Bicycle Sport Shop. All Rights Reserved.