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Satisfaction Guarantee

You have our personal guarantee of 100% satisfaction with every purchase at Bicycle
Sport Shop.

-Hill Abell & Laura Agnew
Owners, Bicycle Sport Shop

Bicycle Sport Shop Owners Hill Abell and Laura Agnew

We have been selling bicycles and cycling equipment in Austin since 1983. During that time we have served thousands of cyclists, from world class professionals to little tykes on their first bike with training wheels. We have built our business by making every effort to give the best customer service possible. If we ever fail to provide you with the very best product or service please tell us and we will do what it takes to make it right.

You have my personal guarantee of 100% satisfaction with every purchase at Bicycle Sport Shop. Please email me, Hill Abell (owner), or call me at 512-477-3472 ext. 7105 if our products, services or staff don’t meet your expectations. We welcome your feedback and promise to do everything possible to make your visit to Bicycle Sport Shop a great one.

 

Compliments & Suggestions Welcomed Here

 

We also love to hear feedback on the things we are doing right or if you would like to see us provide products or services we don’t currently offer. Please feel free to let us know about the great idea you saw at the cool shop you visited in Seattle or Boston or Kalamazoo, or anything else your heart desires.

 

Return Policy

Bicycle return policy-You may return a bicycle purchased from Bicycle Sport Shop for a refund or credit within seven days of purchase, except the holiday season when we will accept bicycle returns until January 10th. Bicycle Sport Shop reserves the right to make a full or partial refund based on the condition of the bicycle. We will issue the refund in the same manner the bicycle was purchased. If the bike was purchased with a check we will issue a refund check within 7 business days of the original sale.

Equipment, parts and accessories return policy-Any of these items may be returned for any reason* for a full refund within 30 days of purchase with customer's original purchase receipt.

*We will not give you a refund on any item that has been damaged in use under normal conditions, i.e: we will not make a refund on a derailuer damaged while riding, or a pair of shorts torn in a crash.

Warranty Policy

Bicycle warranty policy- Bicycle Sport Shop will honor all manufacturer's warranties on frames and forks, which can vary from one year to the lifetime of the original purchaser, against manufacturer's defects. These warranties don't apply to normal wear and tear, abuse, accidents or your spouse taking a hammer to your bike because you spend more time with it than with them. On any warranty claim made in the first year of ownership Bicycle Sport Shop will waive all labor and/or shipping charges that are incurred.

Equipment, parts and accessories warranty policy- Warranty decisions on these items are many times a judgement call on our part but we will always give you a generous benefit of the doubt in making them. When we believe an item appears to have been abused or used improperly we will say so, but in all other circumstances you can expect us to go to bat for you with the manufacturer or vendor who supplied us with that item.

 

Three Locations Serving Austin
517 S. Lamar Blvd- 512. 477. 3472
10947 Research Blvd- 512. 345. 7460
9900 W. Parmer Lane- 512. 637. 6890

Austin Independent Business Alliance MemberBetter Business Bureau MemberLeague of American Bicyclists– Bicycle Friendly Business Award

Copyright © 2012 Bicycle Sport Shop. All Rights Reserved.