New Bike Owner's Guide


Happy New Bike Day!

Congratulations on your new bicycle! We've complied some resources and tips for you for riding around Austin. But first, remember to register your bike with the Austin Police Department using the serial number that is on your bike.  Registering adds a layer of protection in case the bike is ever stolen.

100% Satisfaction Guarantee

We hope your purchase from Bicycle Sport Shop marks the beginning of a long-term relationship. Our mission is to help make the time spent on your bike safe and enjoyable. We take this mission very seriously with our 100% Satisfaction Guarantee. If our products or service fail to meet your expectations, we’ll do what it takes to make it right. If, for any reason, you think your bike does not feel right, bring it back within 30 days and we will gladly re-size you for free.

Since 1983, Bicycle Sport Shop owners Hill Abell and Laura Agnew have built their reputation on this guarantee. Contact Hill directly if your expectations have not been met: [email protected] or at (512) 477-1551, ext. 7105.

To enjoy all the benefits of your warranty, register your bike with the manufacturer: 

Bicycle Sport Shop’s Wear & Care Plan protects your investment by providing hassle-free coverage. Have peace of mind knowing that your new or certified pre-owned bicycle purchased at Bicycle Sport Shop is protected for three years against defects and normal wear and tear.

If you don’t purchase the plan immediately, it’s all right. You have 30 days from the date of your purchase to add it to your new bike. And any remaining time on your Wear & Care Plan can be transferred to another qualified bike purchased at Bicycle Sport Shop.

When you purchase a new bike from us, you receive a Safety Check in the first six months of ownership for free. We've included a page with general maintenance schedules you can reference to keep your bike in excellent shape. It's not a bad idea to mark your calendar for upkeep service!

Service Guarantee

We guarantee complete work from our Service Department on any bike you buy from Bicycle Sport Shop at any location. Our guarantee means you only pay for our service once. If you're not satisfied, we will continue to diagnose and service your bike for FREE (up to 30 days after the original service), until it's right as long as the problem is specifically related to our service.

If you're looking for help on how to fix a flat tire, how to get over the initial hurdles of riding alone, how to find your ideal tire pressure, and more, check out our News & Resources section.

Whether you’re getting your first bicycle, interested in upgrading to a custom-built dream machine or you just want to ride your current bike more comfortably, our trained fit staff is happy to take you through the process of a proper bike fit.

Our bike fitting experts will help you understand how your body works on a bicycle and why a proper-fitting bicycle is so important to your riding experience. A bike that fits you correctly will be safer, more comfortable, and more fun. Bicycle Sport Shop’s ultimate goal is for you to be able to ride longer with less stress on your body.

*Bike fits are temporarily on hold until we are able to expand our services again.

Our extensive rentals department offers a wide selection of bikes, wheels, and accessories. As part of your new bicycle purchase from Bicycle Sport Shop, you can enjoy one free half-day bike rental or full-day equipment rental. Introduce a friend to cycling or try something new without making a big investment. Our expert rental staff will ensure you have a perfect bike fit and all the equipment you need for a fun ride.

*Rental services are temporarily on hold until we are able to expand our services again.

Learn to ride a mountain bike, gain fresh confidence on a road bike, learn bike maintenance, or join a guided ride around Austin with our events, rides, clinics, and classes.

*All events, classes, and clinics are temporarily on hold until we are able to expand our services again.

Have a full suspension bike? Dynamic suspension tuning is the way to take your bike to the next level, by tuning your suspension to you and your riding style to create the best ride quality possible. You'll be able to hit jumps more confidently, tackle technical terrain, roll through berms more smoothly and quickly, and have an overall improved riding experience after your appointment with a DST Specialist.

*All DST clinics are temporarily on hold until we are able to expand our services again.

We want everyone to come and ride with us. The club is open to all riders, of all ability levels, on all types of bikes.

We've tried every product you can imagine, and we know which ones truly make cycling safer, easier, and more fun. Let our experienced staff assist you in selecting the best accessories to help you get the most out of your cycling experience. Here's an overview of everything you'll need:

Find a helmet that fits your shape, your rides, and your budget.

Basic Tools
Keep rolling with a spare tube, patch kit, tire levers, multi-tool and a bag to carry it all.

Enjoy supreme comfort, performance, and style. We have your style, whether it’s tight and bright or relaxed and neutral.

Treat yourself to greater comfort, control, and protection. We have gloves to fit every hand, weather condition, and terrain.

Keep your new bike secure. Pick the security option that works best for you from our wide selection of key and combination locks.

Proper air pressure will reduce flats and decrease rolling resistance. Be prepared with floor pumps, frame pumps and CO2 pumps.

Cycling Computers
We’ll help you pick out the computer that best meets your needs, whether it’s using GPS or tracking anything from heart rate to MPH.

Nutrition and Water
We have a wide selection of hydration packs, bottles and cages, along with a variety of hydration and nutrition supplements to keep you riding.

We’re constantly adding fun events, new clinics, and helpful classes to the Bicycle Sport Shop lineup. Stay updated on the latest news and happenings by subscribing to our newsletter.

Bike Austin improves the quality of life for all of Austin and Central Texas by growing bicycling as a form of transportation, exercise, and recreation.

To access your bicycle's owner's manual, please click on the manufacturer's name below.